These Terms and Conditions outline the rules and regulations for the use of Cahoot Marketing’s website, located at www.cahootmarketing.com.
By accessing this website we assume you accept these Terms and Conditions. Do not continue to use this website if you do not agree to take all of the Terms and Conditions stated on this page.
“Client”, “You” and “Your” refers to you, the person logged onto this website and compliant to the Company’s Terms and Conditions.
“Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United Kingdom.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Cahoot Marketing and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Cahoot Marketing for your own personal use subjected to restrictions set out in these Terms and Conditions.
You must not:
This Agreement shall begin on the date hereof.
Individuals and businesses may link to information on our Website information so long as the link:
No use of Cahoot Marketing’s logo or other artwork, including infographics and images will be permitted without prior written approval.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on our Website. No comment(s) should appear on our Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon request. We also reserve the right to amend these Terms and Conditions and its linking policies at any time. By continuously linking to our Website, you agree to be bound to and follow these linking Terms and Conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to inform us by email to [email protected]. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
All Cahoot engagement with Clients is undertaken in trust and in good faith. Cahoot is happy to sign NDA agreements with Clients where applicable. All our employees and any specialist or freelance team members who work with us have also signed agreements to safeguard Client interests and to not disclose our Clients’ names where applicable, or to expose the white label nature of Cahoot’s agency relationships.
Where Clients are on monthly retainers these must be paid via Direct Debit using Cahoot’s GoCardless account. Our team can support Clients to set this up. Unless otherwise specified, all monthly retainers for services with Cahoot are on a 30-day rolling agreement requiring a minimum of 30 days notice to cancel or amend the agreement. Written notice is required to terminate Cahoot monthly services and final payments will be calculated if necessary as 30 days from the date that cancellation notice is given.
Monthly Clients wishing to pay by BACS or other non-automated payment methods are welcome to do so, subject to an additional £25 per month administration charge.
Agencies must order from Cahoot using their assigned order sheet, as instructed and using only the columns outlined by their Cahoot Account Manager.
Client order sheets are renewed each month and are used as a basis for your monthly invoice.
Standard turnaround for content is guaranteed 5-7 working days (not including bank holidays) from ordering (unless amends are requested by the client which may alter this timeframe), although we endeavour to complete all work as quickly as possible.
Where we create bulk agency content (30+ orders per month) we agree a scheduling of 14 working days to allow time for both parties to review and request any changes.
If work is needed for a guaranteed quick turnaround, additional charges apply as below:
|Description||# Deadline Days||Extra Charges|
|M – Monthly Order = 10 working days + 2 for queries + 2 for responses||14|
|S – Standard = 5-7 working days||7|
|P – Priority = 3-5 working days – add 20%||5||20%|
|E – Express = 48 Hours – add 50%||2||50%|
|U – Urgent = 24 hours – add 100%||1||100%|
Project brief guideline as below:
“Briefs should be concise enough so that our team can quickly understand the scope of, the main purpose of, and outcomes of the project/piece, but comprehensive enough to avoid necessitating any followup questions or back-and-forth emails.”
In most cases, if we are asking questions about a brief (especially if this an content type that we write a lot of) then that is your first indication that the brief required more detail/clarity.
As far as possible we always aim to get to the point where there are few or no briefing questions or amends every month, but this is dependent on very clear briefing and streamlined account communication during the briefing stage. If adhered to, this will also drastically reduce the time required on the client’s side sorting feedback and amends each month.
Feedback and Amends
Unless otherwise specified, clients have 7 days to request edits or amend to content. Amends must be added as a comment or as a “suggested change” within GDocs.
Off-brief amends, or amends outside of this timescale are subject to a discretionary charge of £40 per hour, with a minimum 15 minute/£10 charge.
Feedback and amends should follow the guidelines as below:
“Feedback should be clear and unambiguous, and given as a GDocs comment where practically possible. Feedback must be specific to the word, phrase, sentence or paragraph of copy it refers to where possible. If feedback is critical, alternatives or examples must be given.”
In the long run this will greatly reduce the number of amends required to your articles.
Amends based on personal preference not mentioned in the style guide would be classified as an “off-brief amend”. Any preference on a piece of copy, if related to tone of voice/style etc. should be written in the style guide. Client-specific preference, should be written in your client matrix, and if a preference specific to the actual piece itself, should be written in the brief before it is submitted to us. For example “this client prefers x” – is a client-specific amend and should ideally be in the client matrix before we get the order.
Cahoot Copy Pricing
All of our copy (unless it is bespoke hourly work) is charged on a “base rate + per-word” basis (+vat).
This pricing has the below built into the price:
A Level 2, 100 word blog.
Level 2 base rate is £10, and the per-word rate at Level 2 is 0.05p per word. Meaning 100 words is 100 x 0.05p = £5.00 + vat = £6.00.
So £10 + £5 = £15 + vat. i.e.
|Level 2 base cost||£10|
|Level 2 base cost||£5|
Cahoot Copy Levels
Each level has clear criteria as defined under the level heading on the Cahoot Pricing Document. If in doubt, please talk to your account manager.
Standard copy or text that requires no research or industry knowledge, it can be written straight from the brief, the most basic of pieces with no keywords or duplication testing required.
SEO pieces that require keywords and/or links adding in, duplication testing and/or up to 15 minutes research time.
Advanced copy or premium blogs that require up to 30 minutes extra research or that require more in-depth technical or industry knowledge.
Technical or highly specific short form copy i.e metadata/Google Ads/FB Ads copy or niche copy like video scripts, seminar content, detailed interviews/transcripts/write ups or copy that requires up to an hour’s extra research.
Copy that needs to appear as written by the client – ghost writing or high level advertising copy or copy that requires over 1 hour’s research
If you unsure about which level a piece of work will fall into please ask your account manager before submitting your order.
Client Matrix / Style Guide
These documents are very important and do require a minimum level of maintenance and updating on the Client’s side in order for Cahoot to be able to work with a Client for high volumes of work, as below:
In the case of Cahoot regularly referencing a client’s pre-existing matrix or style guide, Cahoot must be given edit access to these on a cloud-based format, ideally GDocs/GSheets, so that we can update this as needed.
Cahoot Marketing is not liable with regard to the following:
General Contract Terms, Payment and Termination