Terms and Conditions

Terms and Conditions – Cahoot Marketing

These Terms and Conditions outline the rules and regulations for the use of Cahoot Marketing’s website, located at www.cahootmarketing.com.

By accessing this website we assume you accept these Terms and Conditions. Do not continue to use this website if you do not agree to take all of the Terms and Conditions stated on this page.

The following terminology applies to these Terms and Conditions and Privacy Policy:

“Client”, “You” and “Your” refers to you, the person logged onto this website and compliant to the Company’s Terms and Conditions.

“Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United Kingdom.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Cahoot Marketing, you agreed to use cookies in agreement with the Cahoot Marketing’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Cahoot Marketing and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from Cahoot Marketing for your own personal use subjected to restrictions set out in these Terms and Conditions.

You must not:

  • Republish material from Cahoot Marketing, with the exception of promoting Cahoot’s services or giving Cahoot due credit as its source
  • Sell, rent or sub-license material from Cahoot Marketing
  • Reproduce, duplicate or copy material from Cahoot Marketing

This Agreement shall begin on the date hereof.

Individuals and businesses may link to information on our Website information so long as the link:

  • is not in any way deceptive;
  • does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services;
  • fits within the context of the linking party’s site; and
  • is not within a context that is negative or damaging to the reputation of Cahoot.

No use of Cahoot Marketing’s logo or other artwork, including infographics and images will be permitted without prior written approval.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on our Website. No comment(s) should appear on our Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read our Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon request. We also reserve the right to amend these Terms and Conditions and its linking policies at any time. By continuously linking to our Website, you agree to be bound to and follow these linking Terms and Conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to inform us by email to [email protected]. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Partnering with Cahoot – Terms and Conditions for Clients

All Cahoot engagement with Clients is undertaken in trust and in good faith. Cahoot is happy to sign NDA agreements with Clients where applicable. All our employees and any specialist or freelance team members who work with us have also signed agreements to safeguard Client interests and to not disclose our Clients’ names where applicable, or to expose the white label nature of Cahoot’s agency relationships.

Monthly Retainers

Where Clients are on monthly retainers these must be paid via Direct Debit using Cahoot’s GoCardless account. Our team can support Clients to set this up. Unless otherwise specified, all monthly retainers for services with Cahoot are on a 30-day rolling agreement requiring a minimum of 30 days notice to cancel or amend the agreement. Written notice is required to terminate Cahoot monthly services and final payments will be calculated if necessary as 30 days from the date that cancellation notice is given.

Monthly Clients wishing to pay by BACS or other non-automated payment methods are welcome to do so, subject to an additional £25 per month administration charge.

Content Ordering

Agencies must order from Cahoot using their assigned order sheet, as instructed and using only the columns outlined by their Cahoot Account Manager.

Client order sheets are renewed each month and are used as a basis for your monthly invoice.

Project/Content Turnaround

Standard turnaround for content is guaranteed 5-7 working days (not including bank holidays) from ordering (unless amends are requested by the client which may alter this timeframe), although we endeavour to complete all work as quickly as possible.

Where we create bulk agency content (30+ orders per month) we agree a scheduling of 14 working days to allow time for both parties to review and request any changes.

If work is needed for a guaranteed quick turnaround, additional charges apply as below:

Description # Deadline Days Extra Charges
M – Monthly Order = 10 working days + 2 for queries + 2 for responses 14
S – Standard = 5-7 working days 7
P – Priority = 3-5 working days – add 20% 5 20%
E – Express = 48 Hours – add 50% 2 50%
U – Urgent = 24 hours – add 100% 1 100%

Project Briefs

Project brief guideline as below:

“Briefs should be concise enough so that our team can quickly understand the scope of, the main purpose of, and outcomes of the project/piece, but comprehensive enough to avoid necessitating any followup questions or back-and-forth emails.”

In most cases, if we are asking questions about a brief (especially if this an content type that we write a lot of) then that is your first indication that the brief required more detail/clarity.

As far as possible we always aim to get to the point where there are few or no briefing questions or amends every month, but this is dependent on very clear briefing and streamlined account communication during the briefing stage. If adhered to, this will also drastically reduce the time required on the client’s side sorting feedback and amends each month.

Feedback and Amends

Unless otherwise specified, clients have 7 days to request edits or amend to content. Amends must be added as a comment or as a “suggested change” within GDocs.

Off-brief amends, or amends outside of this timescale are subject to a discretionary charge of £40 per hour, with a minimum 15 minute/£10 charge.

Feedback and amends should follow the guidelines as below:

“Feedback should be clear and unambiguous, and given as a GDocs comment where practically possible. Feedback must be specific to the word, phrase, sentence or paragraph of copy it refers to where possible. If feedback is critical, alternatives or examples must be given.”

  • Be unambiguous, clear and direct with your feedback
  • Always reference the copy and give specific examples
  • Let us know your methodology behind changes where possible, this will allow us to learn and save you time editing.

In the long run this will greatly reduce the number of amends required to your articles.

Amends based on personal preference not mentioned in the style guide would be classified as an “off-brief amend”. Any preference on a piece of copy, if related to tone of voice/style etc. should be written in the style guide. Client-specific preference, should be written in your client matrix, and if a preference specific to the actual piece itself, should be written in the brief before it is submitted to us. For example “this client prefers x” – is a client-specific amend and should ideally be in the client matrix before we get the order.

Cahoot Copy Pricing

All of our copy (unless it is bespoke hourly work) is charged on a “base rate + per-word” basis (+vat).

This pricing has the below built into the price:

  • Administration
  • Account management
  • Editing
  • Quality checks
  • Peer-reviewing
  • Duplication testing (Level 2 and above)
  • One round of (on-brief) amends

An example:

A Level 2, 100 word blog.

Level 2 base rate is £10, and the per-word rate at Level 2 is 0.05p per word. Meaning 100 words is 100 x 0.05p = £5.00 + vat = £6.00.

So £10 + £5 = £15 + vat. i.e.

Level 2 base cost £10
Level 2 base cost £5
Total £15

Cahoot Copy Levels

Each level has clear criteria as defined under the level heading on the Cahoot Pricing Document. If in doubt, please talk to your account manager.

Level 1
Standard copy or text that requires no research or industry knowledge, it can be written straight from the brief, the most basic of pieces with no keywords or duplication testing required.

Level 2
SEO pieces that require keywords and/or links adding in, duplication testing and/or up to 15 minutes research time.

Level 3
Advanced copy or premium blogs that require up to 30 minutes extra research or that require more in-depth technical or industry knowledge.

Level 4
Technical or highly specific short form copy i.e metadata/Google Ads/FB Ads copy or niche copy like video scripts, seminar content, detailed interviews/transcripts/write ups or copy that requires up to an hour’s extra research.

Level 5
Copy that needs to appear as written by the client – ghost writing or high level advertising copy or copy that requires over 1 hour’s research

If you unsure about which level a piece of work will fall into please ask your account manager before submitting your order.

Client Matrix / Style Guide

These documents are very important and do require a minimum level of maintenance and updating on the Client’s side in order for Cahoot to be able to work with a Client for high volumes of work, as below:

  1. All client-specific or style-related information must be correct at the point of order. If this is incorrect it is the client’s responsibility to update these documents so that they are correct at the point of order.
  2. Notifications should be set up so that when changes are made to these documents, the other is notified automatically by email.
  3. Our Account Manager must be able to edit these documents as needed if our writers are using this for reference. Otherwise the responsibility for updating the client matrix must lie squarely with the Client.
  4. If there are omissions etc. which later lead to off-brief amends, these are chargeable. i.e. if the client matrix is updated part-way through the month and our content team have already started work, these could be classified as chargeable "off-brief" amends at Cahoot’s discretion.

In the case of Cahoot regularly referencing a client’s pre-existing matrix or style guide, Cahoot must be given edit access to these on a cloud-based format, ideally GDocs/GSheets, so that we can update this as needed.

Liability

Cahoot Marketing is not liable with regard to the following:

  • For any changes, agreed by the Client, outside of the project or contract specification, Cahoot reserves the right to change any agreed schedules and charges agreed under the contract.
  • Whilst every effort and care is made to ensure the accuracy of the information provided in posts and Cahoot will always attempt to promptly resolve any issues with content, Cahoot cannot accept liability for any loss, inconvenience or damage (including loss of profits) occasioned by any error in content or services.
  • The company cannot accept liability for any loss, inconvenience or damage (including loss of profits) occasioned by any error in content or services resulting from inaccurate information provided by the client.

General Contract Terms, Payment and Termination

  • No variance of these terms and conditions of trading shall be binding on the company unless in writing and signed by the Client and a Director of Cahoot Marketing
  • Payment terms are 15 days from the date of invoice unless otherwise specified. Automatic account hold will be applied on the last day of the month to all accounts with overdue balances. In the event of credit terms being abused, credit facilities may be withdrawn at the discretion of Cahoot, without notice.
  • Cahoot Marketing reserves the right to charge interest on overdue accounts at the rate of 3% per calendar month from the due date of payment to the receipt of payment.
  • In the event of any breach of the terms of this contract by either party which, if a breach is capable of rectification, is not rectified for a period of 30 days after written notification, then the injured party may (without prejudice to any other remedy or right of action it may have) terminate the contract by written notice.
  • In the event of either party being wound up, or have a receiver or administrator appointed over any of its assets who remains in possession of those assets for more than 14 days, the other party may (without prejudice to any other remedy or right of action it may have) terminate the contract by written notice to the other party.
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